As some of you may know, last Friday I took a trip to a salon called Purely Natural. I thought it would be nice to go down and try something new – a flexi rod set. Now since I’ve been natural (3 years now) this was my second time going to a salon. This being because, I just find no-one knows my hair like I do. However, being a salon that caters exclusively for natural hair & locs I’d like to believe I’m in safe hands. I’ve also heard some decent reviews so I thought why not give it a try.
Unfortunately I’ve given my overall experience 5/10… it wasn’t that great.
Look at those ends *cries*
Customer service is key and it’s the little things that matter. At the other salon I went to, the stylist took her time to ask how I was, offer me a drink, talk through the current state of my hair, my hair needs (basically a consultation) and also explained the procedure of my treatment and introduced me to my stylist. At Purely Natural there was none of this. I hate hate hate walking into a salon and the atmosphere is unwelcoming. That’s enough to make me uncomfortable straight away and question whether I can trust my hair in your hands.
The young lady that ended up washing my hair for me was lovely but she was still learning and no offence but if you’re going to have a stylist that’s training (on someone’s head!) there should be another stylist to oversee what she’s doing. Once again, I hate having to butt in and tell a hairstylist to do this and not do that but I was left with no choice.
She washed my hair well but I could feel she was creating tangles as she was going along. I said nothing because I thought hmm maybe she’s really good with detangling…until I saw her bring out a fine tooth comb. Yes, a fine tooth comb. Then I knew it was a wrap, I had to say something. She got another comb and then tried combing from the roots instead of the ends…at this point I wanted to scream.
After, I was directed to the chair where I would be having my hair set in the flexi rods. As I sat there, I saw her bring out a blowdryer…then she turned it on. In my mind I thought surely she’s not putting that straight on my head without sectioning it, detangling it properly (since it wasn’t done well during the wash) and putting some sort of heat protectant in…surely not. Once again, I was wrong. It has to be the worst blowdry ever, no product, my hair was flying everywhere. I really did want to leave at this point.
Another stylist seeing that I was uncomfortable then took over to flexi rod my hair. She was nice but clearly in a rush so my hair did not come out as I desired at all.
Once I was done and I looked in the mirror I thought maybe this isn’t that baddd. However the lights were now dim as they were closing. When I did get to see my hair properly first thing that came to mind…’What a waste!’ especially as the next morning my hair was back to normal.
In addition, all over my head I had knots, knots and more knots from where the shed hair wasn’t properly detangled and removed, so it latched onto my hair. As a result I had to get the scissors out to cut most of them out as there was no way of even trying to undo it.
So there you have it…my experience.
I was pretty upset seeing as I know and have seen how good they are with braided styles.
This was the result I wanted…